Privacy Policy

Vivid Engine Solutions ("we," "us," "our") builds websites, apps, and business tools for clients across Southeast Texas and Southwest Louisiana. This policy explains what information we collect through vividenginesolutions.com, how we use it, and your choices.

• Inquiry information: name, email address, and phone number when you fill out a contact form or chat with our AI assistant on the site.
• Chat conversations: messages you send our AI assistant, which may be reviewed by our team to follow up on your inquiry. Our team can also join a conversation directly.
• Site usage information: basic technical information like browser type and pages visited, used to keep the site running smoothly.

If we run advertising campaigns (for example, Google Ads) to promote our own services, we may use standard tracking pixels or cookies to measure ad performance. We do not sell visitor information to third parties.

• To respond to your inquiry and follow up about a potential project
• To provide services you've engaged us for, such as site builds, maintenance, or a CRM/POS system
• To improve our website and services

For clients using our custom CRM, POS, or website builds, data you or your customers enter into those systems (such as client records, inventory, or calendar events) belongs to you and is used solely to operate the tools we've built for your business. We do not access or use this data for our own purposes beyond providing support and maintenance.

Information is stored on secure servers used to operate our website and client systems. We take reasonable technical and organizational measures to protect your information, but no method of storage or transmission is completely secure.

• You can ask us to correct or delete your inquiry information at any time.
• You can opt out of further contact by replying to any of our messages or emailing us directly.

Our services are intended for business owners and adults. We do not knowingly collect information from anyone under 13.

If we make material changes to this policy, we'll update the effective date above.

Questions about this policy or your data? Email us at support@vividenginesolutions.com.